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Industry Solutions

Retail

Over 120 retailers such as Cabela's, Drugstore.com, Dixon’s, eHarmony, Leapfrog, Marktplaats, Overstock.com, and The Right Start use RightNow® to drive conversion rates, increase customer retention, and deliver incremental sales.

With RightNow, traditional and online retailers drive sales by assisting customers and engaging shoppers throughout the purchase process. By using our customer relationship management (CRM) solution and knowledge foundation, retailers deliver great customer experiences that keep customers returning.

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Cabela’s Culture Of Service

Cabela’s brand is built on exemplary customer care, and we are proud to play a key role in their delivery of it. RightNow provides Cabela’s with highly effective customer self-service, email, and chat solutions, so they quickly and consistently respond to their customers across any channel.

Superior Experiences Supplied On Demand

Thanks to our on demand delivery model, Cabela’s has been able to reap these benefits easily without the technology burdens typically associated with traditional or legacy CRM software applications. “The on demand model significantly alters the economics of software ownership in our favor,” states Cabela’s vice president of customer relations, Ron Spath.

The RightNow On Demand CRM Solution

You work hard to keep your customers happy. We do too. Our CRM  software solution gives you the power to keep up with today’s demanding customers. Competition is only one door or click away. How will you keep your customers delighted, while at the same time controlling costs?

RightNow’s CRM solution was designed with you in mind. We can help you keep customers happy and while controling costs. Because we offer on demand CRM software, there is no complex, lengthy, and expensive installation. 

RightNow’s On Demand CRM Solution Allows Retailers To:

  • Support the multi-channel shopper across all communication channels
  • Achieve higher first contact resolution rates
  • Drive incremental sales
  • Gather customer feedback at the points of interaction
  • Track trends and manage issues
  • Strengthen brand and customer loyalty
  • RightNow CRM Suite

    The RightNow CRM Suite can be tailored specifically to your needs.
    Our suite of on demand CRM software is made up of the three applications below.  Several industry solutions are also available. Find Out How

    • RightNow Service™

      RightNow Service is built around a self-learning knowledge base. It improves customer service through a multi-channel agent desktop that includes phone, chat, feedback, web self-service, and email management.

      Find Out How

    • RightNow Marketing™

      Our marketing automation application allows you to proactively communicate with your customers and fully tap the power of the web and email to enable personalized communications.

      Find Out How

    • RightNow Sales™

      RightNow Sales provides a unified view into all customer interactions, whether they are used by sales representatives or your revenue generating service agents.

      Find Out How

    • Industry Solutions

      With thousands of successful client deployments under our belt, we took those industry-specific best practices and designed them into our solutions.

      Find Out How
  • Clients & Awards

    Clients & Awards
    Discover how RightNow's 1,900 global clients deliver exceptional customer experiences while strengthening their bottom line. Find Out How

    • Client Showcase

      Browse through case studies featuring RightNow solutions in action to learn about our clients’ success stories.

      Find Out How

    • Client Awards

      Many of our clients receive recognition for their customer experience initiatives from industry-related, and even sometimes unexpected, sources.

      Find Out How
  • Technology

    Technology
    With little or no IT overhead, RightNow’s on demand CRM applications deliver quick ROI and value through faster implementations, smarter integration tools, and increased efficiencies while satisfying the most demanding business requirements. Find Out How

  • Services

    Services
    RightNow has one of the highest client retention rates in the CRM industry, thanks in large part to our great employees and time-tested processes.  Our flexible service offerings are designed to put both of these to work for you. Find Out How

  • Company

    Company
    RightNow provides on demand customer relationship management (CRM) software that helps our clients provide great customer experiences across all customer interaction points while reducing operating costs. Find Out How